I don't think this is a big deal if already they confirmed that they can refund him then nothing to worry about, this is how trust are built and if course I know betpanda to be a reputable site that wouldn't jeopardize or toiled with their reputation over here. So, I believe something positive could likely happen and he will definitely get back his fun in full.
I agree with you, Betpanda is going to do something about it. I hope Woodie may get his money and Betpanda should definitely help to get his money. Let's wait for their official response as that will tell us what they have decided about the case. I personally believe they'll take a positive step and for they won't sacrifice their reputation on this forum.