any chance you can post your evidence like screenshots of the conversation that you've had with the user especially the part where they said "he told me that he will keep it."?
Can mods help please?
unless the guy you are accusing broke any rules the mods cannot help you. if you want the guy to get negative feedback provide sufficient evidence that proves what you are accusing him of.
1. He is not denying that even if there is a balance left, he can keep it
2. The rules of the service he is referring to are vague: *Service rules:
" normal operation of the card/account is guaranteed within the paid period (1 year)"
I have TG chat screenshots, will upload if needed