I was in a same situation with stake.com 27k usdt stuck completed all levels and nothing for 3 weeks until I meet someone on a forum and he was able to finally realize my funds but my account was no good to play after that but at least got the money out
Seems like you have a history of problems with casino sites. Maybe because every time somebody else is doing KYC for you since you "didn't have your ID on you" again?
By the way, I don't buy the "girlfriend" story. Most likely you used somebody to verify because you are from a restricted region or something. We have seen these stories before.
Anyway, hopefully OP gets this resolved.