If i understood everything correctly, FortuneJack says that during the KYC procedure, you were not the only one in the view of the camera? It means you were asked to take a selfie photo right, as part of the KYC process. The second one is multiaccounting, which i know is prohibited in most casinos, but can this be proven. The email you shared also stated that they reserve the right to qualify an account of a family memeber, friend... as yours, and hence multiaccounting, is that right? Does that mean i and my brother can't play on the casino?

@FortuneJack representative is active in the forum, so it would be nice if he can give more information on this. @Holydarkness, do you have any contact at FortuneJack, maybe you can ring them to make some things clear about this case.