no bonuses used, and I didn't play much. I played only 3 dice bet's and after that got triggered KYC and my account has been restricted, I pass all verifications in few months and after that waiting for their team to reply. however, no-one answering me.
I depo'd full sum so I don't have any wins from stake, its literally my money.
So you only made 3 bets on dice and then this happened? Did you try to withdraw something after only 3 bets? I mean there still is a 1x rollover before you can do any withdrawals.
Also, is your account in "withdraw only mode" or can you still play?
One more thing, don't contact anybody some members here are giving you their contact info. Unlike it's holydarkness I wouldn't trust anybody that says "I know a guy that can help you...." . This often ends bad. Only use the official stake contacts you already have.
There has been a case some days ago where some guy lost thousands of btc because some cashinoguru impersonator got the better of him. Don't be one of those victims and be careful!
1) yes
2) yes, got restricted after 3 dice rolls and wd attempt.
3) still wd only mode, I can't do anything.
casinoguru's silent btw, they didn't got me an answer since day.
Please be more clear. How did it go down?
What was your deposit and how much of the deposit did you wager in those 3 dice rolls. If you deposit like 100k,, make 3 dice rolls of 33.33k on 1.01 and then try to withdraw of course the alarm bells go off because it 10000% looks like money laundry.
Also if you didn't even wager the deposit you can't withdraw anyway. Also, it looks very suspicious to deposit a high amount and trying to withdraw after 3 dice rolls that take like 10 seconds.
So what exactly happened!?
lol, I didn't ever wager full sum and didn't know the rules that I can't wd if I didn't wager full sum.
but how this happen
my story is pretty stupid, but I'll tell it anyway
i don't play in casinos, in general, i don't get any feelings when gambling etc.
we had a bet for 30k$ on the topic that if i play in a casino, i'll get "ludomania" and i'll play in a casino every day
after these words i went and made a deposit through exch.cx (43 eth, around 90k), put the money on stake, and went and played 3 dice for 10k$, won all 3 (i made the weakest bet, but in any case it was a stupid bet that i won), and after that the next day i tried to withdraw the money, and they asked me to go through levels 1-4, i went through them in a few months while i was busy with family problems (i didn't use fake documents or anything like that), and after that in January i got a modest "wait".
im not really lying, because if I was lied or I ever know that I need to wager full sum, I won't say anything about that, but it is how it is.
no regrets since I won 30k bet but feel very weird because stake keep holding my money :/