The progress is slow, but you at least got a response because holydarkness is here and he is helping you. I read one of your comments that if holydarkness wouldn't be there, their response and action would be none. I kind of agree with that. This made me curious why they do not appoint more VIP hosts and more support people to handle these things.

They do make millions of dollars each day, but they are not focusing on improving their support. Probably because there is no requirement in their license that they should provide customer service. There should be some kind of requirements. People are still playing on this platform knowing they have very bad customer support.