Generally new accounts claiming promotions will receive the same accusations/multi account so do you claim the deposit bonus or freebet? The first time I created an account and requested my withdrawal I got the same accusation but since I didn't claim any promotion so I can prove there is no reason to have more than one account and that reason is acceptable. I have checked your thread and they give back your deposit while all your winnings are frozen, yeah we don't know if that's fair enough but they don't take your money it's just that your efforts to win it are in vain.