Basically, what we used to call a "secretary" or these days called personal assistant. There are some AI agents that work for companies now, and they are trying hard to make sure that a phone call could be received by an AI agent and handle every part. If you call a hotel to book a reservation, wouldn't it be simpler if just some AI answered and you handle it easily?

We still obviously have some ways to go, but we are going to get there eventually and we are doing our best. Of course this means less work for humans, but that is what technological improvements has always mean, that's what we had from industrial evolution too, and that is what we are going to get from this too, it has to reshape what we work on.