Yes sportsbet.io support ignored as they didn't reply to any email at all except the first day the guy here sent me a PM they emailed me a automatic message with a link which I completed KYC, I am not referring to the guy here, sportsbet.io in general just go on Reddit many complains there also just warning you guys this is scam 100% sooner or later they will scam your funds
Of which, "the guy here" sent you a PM that redirect you to a KYC page, that you can't perform since it was your ex who did the initial KYC and prompt you to wrote [and later deleted] that you consider this as resolved because you choose to let it go instead of having to reach your ex.
Now, unless you want to reach your ex and ask her to complete the KYC and withdraw the fund and send it to you, it seems to me that case is a moot point that's as good as resolved. Because given she's the one who did KYC, basically it's
her account. So, either she has to be the one who do the KYC [whom you refuse to reach] or you can mark this as resolved, because the account was verified [and basically marked] as your ex's, having you to do the KYC will just... not feasible.
What do you expect SB to do? Delete the previous data [which shows your ex as the owner of the account] and accept a new owner?