The guy who helped was Jason from safety team and he was as very patient and very straight forward if it wasn't for him I would still be dealing with auto replies from stake support.
Can you let this rest, we don't believe your "Jason" story and OP has already been advised not to send a PM to you or respond to one from you as it is very suspicious. Now tell me, why are you so eager to connect OP to "Jason", and why haven't you told us the forum you met this person. Just stop it with all the lies, or else sooner or later you will get in trouble in the forum and might be banned.