Hello, BitcoinTalk community.
Firstly, apologies for the delayed response.
The OP had their winnings confiscated because of an unsuccessful KYC and a violation of section 8.1 of our Terms and Conditions. The Original Poster’s (OP’s) KYC attempt wasn’t successful because different people performed the KYC during multiple attempts. Unfortunately, I cannot share the footage of the KYC here, but I will try to describe in detail what happened.
Generally, during the KYC process, the camera captures multiple pictures that are transformed into a collage for us. A KYC attempt can be unsuccessful, but users still get 30 days to complete verification, and once a KYC attempt is successful, our security team manually checks all of them.
The first KYC attempt took place on 24th February. During this attempt, no person is seen in the footage/ collage, but someone is pointing the camera at a desktop screen displaying a picture of OP’s identification document.
We have another collage on February 25th; this time, it’s a person taking a selfie. For future clarity, I’ll refer to this person as “Person A”. “Person A” did not match the face of the ID Documentation provided from the day prior.
Another attempt was made on February 26th; this time, we have two new people, “Person B” and “Person C”. These two people appear in the collages: “Person B” is seen while trying to take a picture of the ID Documentation. “Person C” appears in a different collage and is actually the one whose ID we have been provided.
After a manual check, our team noticed 3 different people appeared during the verification processes, and because of this, the KYC wasn’t completed successfully. The OP was not allowed to withdraw their winning amount, but despite this, they can withdraw their full deposited amount.
I hope I was able to explain the situation without sounding too confusing, and due to the nature of the situation, I am not able to share any “evidence” here. OP can obviously submit a case to a mediator like CG or AG if they would like to.
Thanks
- ADante