I sincerely apologize for the delay in getting back to you and for the inconvenience caused by your experience with the bonus buy rounds in Bonanza Billion and Penny Pelican.
After reviewing your case, I can confirm that the stuck bonus rounds were closed unexpectedly. As a result, we have now compensated the amount directly to your account. Please check your balance, and let us know if you need any further assistance.
After reviewing your case, I can confirm that the stuck bonus rounds were closed unexpectedly. As a result, we have now compensated the amount directly to your account. Please check your balance, and let us know if you need any further assistance.
Hello, I confirm my funds are back to my balance, and thank you for the 50 free spins, it's nice to have a little fun after this situation although I was disappointed.
I'm happy the desicion was reversed, without this post I would lost my money.
Thank you to everyone who replied this post. I consider it as happy end
The same thing happened to me on Stake.com, but with different slot game (Lucky Penny) and it took two days before they refunded my bonus buy amount. And the difference is they didnt give me any compensation. lol
Anyway, good to see they refunded your bonus buy amount and gave some compensation. Since it’s already resolved, you can edit the thread title to [Resolved] and lock the thread.