Greetings to all who have entered this thread. I have a big problem that I have been struggling with for 4 months.

I've been using Exodus wallet for four years now, all this time I've been buying bitcoin as much as I can with my investments. One fateful day in November, I decided to lock in my profits and swap to USDT directly in the wallet. I chose the N.Exchange service

The exchange was suspended, information and documents were requested, which I had to collect and provide to them for a response.
In early December I went through the KYC form, provided all documents and explanations for my wallet.
At the end of December, an additional request came from their support for a few transactions in my wallet. I responded to the query quite promptly as I found old confirmations.
In January N.Exchange support asked me to organize a video call with them in ZOOM. We arranged it, the employee I dealt with assured me that my funds were in the final stages of refund and the final update would be at the beginning of the business week.
week - two - three - four ... the words of the employee and in principle all messages with the content “we are making every possible effort to resolve the issue as soon as possible and complete the verification” turned out to be dust and lies.

After another week the support asked me for transaction data .... which I had given them at the end of December. It turns out that for a month and a half the N.Exchange team fed me breakfasts, assured me that they were working hard and that my issue was a high priority, and in the end nothing happened
Absolutely nothing. Another month has passed. For three weeks, I get “we are making every effort to complete the check as soon as possible” messages on my return status inquiries
November, December, January, January, February, March.
4 full months have passed since my funds were frozen by the N.Exchange service. All verifications passed, all documents provided, all explanations given. Promises to sort it out and return the money have led to nothing.

I believe that N.Exchange stole my money.

I am asking for help and advice on where to go - which regulator I can file a complaint against this scam exchanger