Hi All,
Please note that our team is not always available on weekends, so responses may be delayed during this time.
Not available on the weekends, during the week, on holidays and vacations as well. In other words, not available for a whole year already.
It doesn't make sense you come back to this thread to say empty words and to give false expectations to users. The reputation of your service is ruined. You are advertising a scam premium program while accumulating complaints which are never addressed.
Other casino like blackjack.fun has a support with same working hour like this but now they improved by making their support available everyday with just some time off which is much better than support unavailable on whole day.
This issue usually due to lack of personnel to cover the shift for casino operating hours. They should start improving this or else their casino will always received criticism now that they are on the bad side of the forum.