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It is very discouraging, though. I hope the casino does not see this complaint as a smear because we are helping to call their attention to it so they can look into it.
Why do you think they would think that way? As you said, we are simply trying to help by providing suggestions and recommendations based on our experience. There’s nothing wrong with that. In fact, this is the main purpose of these announcement threads. They serve as a medium for interacting directly with customers and potential users, allowing them to voice their concerns.
OP has already addressed this and mentioned that he passed our suggestion to the relevant team. So, we’re good.