-snip-
God so the money is gone?
Well when you created an address almost all of wallet will send a notice to us to save the seed phrase because we can recover any coin if we lose the seed phrase even tho you have the fingerprint on your phone. the fingerprint and face id only work for additional security
Once he loses access to his address - the bitcoins are no longer his. It is a basic rule to back everything up securely - but when they ignore it, the risks are really annoying. Losing all your bitcoins safely stored in your wallet without being able to access them is a nightmare - even worse when each coin is worth $1M or more.
Have you ever heard of someone who is crazy enough to dig up a dumpster for the thousands of bitcoins they allegedly have buried there?