God so the money is gone?
Well when you created an address almost all of wallet will send a notice to us to save the seed phrase because we can recover any coin if we lose the seed phrase even tho you have the fingerprint on your phone. the fingerprint and face id only work for additional security
This is the most ridiculous case because when creating a wallet it does not save the seed phrase and maybe this happens to those who do not understand what a wallet is. When people understand the wallet, it is certain that when it is created it will save the seed phrase because generally the seed phrase cannot be screenshotted so another method is needed to copy and save it.
There are many lay people who experience problems like this and generally they are not people who dare to spend money to buy coins but only take advantage of the free ones like the ones that are booming in PI so that when the coins start to rise they lose access to the wallet they created earlier.