Their SOP for scam accusation against their casino was to hire someone to sweep the board periodically, made a list of the cases that need to be addressed, and get the complaint team to address the matter. This is why --at times-- cases got resolved without "any communication" at all, as the team is working behind the screen to review the case and validate things.
How do you know this?
I've literally quoted you the post made by the said staff, stating that she's in charge of forwarding cases to Stake's staff. Did you not pay attention at all? You want me to re-quote the quoted post so you can read it again? With a hope that this time you'll really read it?