i dont understand how a website that has been up for 12+ years has no support
They were operating without any issues for around 10 years. Freebitco was known as faucet only. As a faucet, they have gained great reputation by processing the withdrawals in time. Moreover, wetsuit and TheQuin were taking care of the issues on a regular basis here in the forum. As a result, the support wasn't really necessary at Freebitco. But they have disappeared from the forum while all these issues started to happen. The users of Freebitco were never looking for the support team desperately like that before 2024.
It is the question if Wetsuit and TheQuin are still owning a casino. There were speculations if they still own the casino after they disappeared.
Only active person on forum who is linked to freebitco.in is Freebitco.in pr and I don't know if he is just a troll or legit freebitco.in employee.
CSFBC posted some time ago that Quin was transferred to another department.