There were some issues mostly on the token and it seems that they have solved so.w of the issue because I have not seen people complain about the issue like before again though I have not visited the thread for sometimes now so we might be wrong.
They always make the withdrawals from 0x12d4017f232ebb4327e8e0082ed4337084bf2e84 and if you check the
the transaction historyof the address, you will see that no transaction has been made from that in the past 3 days.
I doubt they are using a different address for proccesing withdrawals.