@kalexsuao keep contacting them.

I think there has some similar situation regarding tournament, some user from bitcointalk @roycilik got restricted on the tournament. I guess cause win to much ? he getting restricted to play on the tournament but the different from his case with your case his reward and other still being granted based on his position.

BTW, his restricted in tournament is also now being lifted. Hopefully your case can solved too, tbh first time to see someone getting restricted to tournament.