Their ratings on CasinoGuru have dropped to below average. I am not sure if the marketing department and customer support of the casino is looking at this, but now would be a good time to put things in order before it's too late.
It would be very sad to see the reputation they once built go down to waste just like that, due to unattended accusation. There was a representative who used to be active here but now doesn't seem to come back to respond to issues anymore.