but did you actually put your new identity instead of the one stated on your ID? I mean, I am not trying to be rude here but from what I have seen when casinos are verifying the information they usually want the information you provided on your account and the information you have on your ID or other documentation to match.

anyway, I haven't seen stake.com tackle issues here in the forum for a while now(if I remember correctly), you should try posting this on casino.guru or askgamblers, they are websites that try to mediate issues between casinos and gamblers.