Lmao, this very link tells us that ChangeNOW is a "good actor", it speaks for itself, we can't take this team seriously, they'd do better to use their bounty money to improve their safety and train their team to be at least a little more competent (or less incompetent if you prefer)...
It's almost like all of these exchanges and investigators are detached from reality. Do they even read the dozens of scam accusations on this forum against ChangeNOW? Or do they just get swept under the rug because nobody reads Bitcointalk?
they don't care, neither do the investigators, it's as simple as that.
one search online and you can find ChangeNOW, FF and the like have been selectively scamming people for years under the excuse of "tainted coins". anyone who says they are good is either in bed with them as an affiliate or a partner, or they are just clueless idiots.
so no wonder they think they are untouchable.
also call me paranoid, but the reason they ask for so much KYC/AML papers is not to follow regulations, but to check if you are a risky victim or not.
if you are well off, from a country that has strong crypto protection, they give your money back.
if you are from a country that doesn't care or crypto is illegal, don't have money to lawyer up and go after them, they take your money.