I've had a talk with Razer few days ago regarding their absence on the forum and them addressing accusations against their platform. Razer basically explained to me that they're currently trying a new method where they "funnel" the cases into one line, namely their compliance team. This was due to that players who reported here usually also reported on other platforms [hence my question to OP on my previous post] and it created a situation where Rollbit staff has to attend to multiple channel simultaneously.
So, they tried this approach where complainants can write an email to their team, where they'll address it there and only there, and when it got resolved [and suppose it's needed] they'll make a follow up on the other platforms where the complainant raise their complaint that the situation has been cleared. Accordingly, following this new attempt, Razer also told me that Rollbit has significantly expanded their compliance department so they can handle, uhh... flood of complaints.
I've got his blessings to relay and explain this new method Rollbit tried to the players who raise their complaints here and redirect them there.
I guess that would work, especially if they can try to do follow up after an issue has been resolved from somewhere else. Anyway, looking at the side of some users, I understand why they would rush to different platforms reporting the same problem. Sometimes, huge amounts are involved, other times maybe they feel like the support has taken long to resolve their issues or others are just impatient.
Possibly, they could have someone who keeps track of accusations from platforms like casinoguru to avoid them getting closed because there was no response from a casino representative
Also, to avoid this mix up. A user should be asked to provide a ticket ID if they at all created any complaint before. This can ease tracking and could also make it easy to inform the complainant that their case is being worked on since they already reported it somewhere else.
That was, is, and will be my plan to approach Rollbit's new approach; understanding on what platforms have the players raise their complaint and send the ones that seems to have valid issues [I guess there is no point to send people with questionable elements in their complaint to Rollbit's desk] to Rollbit, and after a while, if there's still no movement, I'll ask the complainant to kindly share me their ticket ID and/or their email address [things that could help Razer zeroing into the complaint arriving on his team's desk] and nudge him to get it addressed.
I am hoping this will be a good approach and an improvement from Rollbit's side of dispute resolution.