Okay. So I have now tried to contact Whale support since saturday morning with no response as of yet. Yesterday they marked the ticket as solved without even responding. On Friday I placed 3 bets of 1350$ each. The bets won, but the case here is that Whale has not credited back the funds for one of these bets so I am missing about 2800$ from my balance. I am okay with support not answering in minutes on a smaller site, but not having received a single response for over 2 days in a case like this is mildly frustrating..
This is unlikely to happen as I have never faced such a slow support response from any casino site in my long time on this forum. Can you provide the screenshot where you have waited for such a long time and still got no response.
No one on this forum ever believes anything without proof. and you are a newbie member, you have just created an account and found Whale.io's announcement thread and this post is your first post. So your point seems doubtful