Hi All.

This complaint has been annoying me all night. So I will give a hnest response from Steve here. NO BS Corporate jargon responses.. Lets break it down with real life true information.

Accusation: Sportsbet.io closed my account with over 14,000 Dogecoins
Truth: The customer, after a winning day on the punt.. came to our CS team and asked to have his account "Permanent Self Exclusion" Which yes, of course that means we block it. We take player safety, be it mental health, security, or financial concerns VERY seriously. I make no apologies for that.
The owner of the account asked for this, so we obliged.


Accusation: and didn’t pay out the money. 
Truth: When an account is self excluded, you can not have access to your balance. Thats the point. We sent 2 Emails requesting the players personal crypto wallet address to we could pay out the owing balance. 2 emails. We did not, and have still not received a crypto curency wallet address to send the remaining funds.

Accusation:   No response to emails, no way to contact them.
Truth: A email chain of 6 emails between Sb.io and User so far. Just don't lie please, its just embarassing now.
Any players can contact us via email or CS 24/7 365 days of the year.


Accusation: Today, I am filing a fraud and theft report with several national prosecutors.
Truth: No you won't. I would advise any more use of the internet or communications should be directed to answering several of our emails that we have sent to you before we can close this case.


"I will update this post with the progress of the case"
If you could please, updating with correct information next time out of respect to the other forum members here please. They have taken their time to try to assist you on this matter to find a solution, at least be honest with them with the correct information. They deserve it.


Accusation:  Unfortunately, bookmakers like Sportsbet.io do whatever they want without any accountability.
Truth: We take customer safety very seriously. We can only go on information that you give us.  We are held legally liabile for failing to act on a Self Exclusion case and each case is treated with the utmost importance.


Im all for robust conversations and feedback about the way we do things, be it onsite or in social media, bitcointalk etc etc, but Im can't accept straight up lies from new people to the bitcointalk forum wasting peoples time with bs posts.

I think it is fair and reasonable to agree that I won't be engaging in this case anymore. The scenario will be sorted out with our relevant department via normal customer communication methods.


Thank you all for your time

regards,

Steve.
Sportsbet.io