The terms and conditions of the guidelines must be followed if want everything to be safe and under control. If the account has no problems or has been verified by KYC, it should be possible to submit an appeal to the support contact and it can still be handled by the team. However, if the account has problems and is not verified, it could be your own fault. Conversely, if the account has been verified and the gambling owner cannot help, there is a problem being hidden, I am sure the team must have great responsibility because the manager is with them. If you can't help, what's the use of nonsense rules and requirements