I've used eXch multiple times with a great success and I love this website but today I made a mistake. I used Bitcoin Lighting network for the first time and I didn't know that you pay as much as Lighting Invoice tells, so, I spent a wrong amount and received half amount on Lighting address. In other words, I wanted to pay two things but LN invoice allowed me to buy 1 thing but I paid for two on exch. In other words again, for example, I spent 1 Bitcoin and received 0.5 Bitcoin on LN. I know that this is my mistake but is there a chance for me to get the remaining balance back? Can we solve it here via PM or is it better to contact them via email? Also, is their support good? Do they answer quickly? (Service is good).
I am glad that you are admitting that technically you are the one who made the mistake, yet at the same time asking them if there is anything that they are going to be able to do in regards to the transaction.. .. Of course, they will probably need a PM with the transaction details, and maybe there could also be some way in which any of us might learn from the situation. I have not yet used the service, yet sometimes any of us could attempt to learn from examples regarding mistakes that sometimes happen and the extent to which some of the transactions might be reversible (depending on who has the extra money that was "lost.")