Dear Papoc,

Thank you for your feedback. We have carefully reviewed your situation and would like to clarify a few points.

• The casino's bonus policy requires fulfilling certain conditions before withdrawing funds. 
• According to section 4.2.5 of our rules, any violations related to bet manipulation or game mechanics may result in the cancellation of bonus winnings. 
• Your account was checked, and at the time of processing the withdrawal, we detected actions that fall under this clause. 
• We requested the full game logs from the operator providing us with the BGaming provider. 
• After verifying that there were no manipulations with the bets affecting the RTP, and only bonus buys (which are allowed by our rules) took place, we have credited your funds back to your balance.

You just need to re-submit your withdrawal request. 
Thank you for your understanding!