OP, this is to continue our discussion from PM, since you've hit you daily maximum PM quota. Feel free to respond here if you find the need to address more matters that need to be addressed.

For the time being, though, I'll try to reach Razer asking them to send you an email with a message containing your username if you and they prefer to keep it private from me. Your daily PM will be reset in few hours, following 00:00:01 forum time, I think. Do you mind to share me your email address through PM [once the daily limitation restriction has been lifted] so I can get Razer to zeroing into your issue. Otherwise, you're feeling okay with it, you can share it here.

I recommend to use the PM though, since it might be a while before I can get Razer to reply me, thus giving me the info now and few more hours later won't make much difference in the development of the case, but might significantly maintain your privacy.

And while we're at it, in the future, I recommend you to bring and address matters here instead of privately to meand reserve the PM for matters like sharing sensitive info like above.