I am of the view that the reason that forum users or any other users of casino support complain most times is when the support that is operated by bots gives you answers to something whereas in reality, those answers become a blatant misconception and different from what it is supposed to be.
Let's get on this well, bot response are prompt, which means they will rely only base on the selection you made under the available options given to you to chose while they attend to you, mostly thinks done to reduce the traffic on getting across the customer agent, while they respond to you more accurately as according to what has been programmed on them, but in case of your selection not contained in what they provide, there will be an option of getting across to a customer service representative, which will attend live to what you may needed, but most people often give up along the way on their first approach with the bot.
Of course bots responds to you based on your selection under the options available as that is the only way to know what problem you are facing and they are programmed to provide response to you based on what you select so it is difficult to see bot’s response to be different from what it is supposed to be unless there is a technical glitch. Although some bots response may not be accurate enough to fully address the customer issues which could be lack of proper understanding of customers language to fully comprehend the issue or it could be programming issues. Bots are to be used in conjunction with human customer support if u want to get the best out of them.