I know we are gradually approaching the era where bots will handle all issues even down to withdrawal and deposits, including more complex complaints but for now we are still in the early stage of its innovation and we can't just afford to leave everything to it, most times I wonder what will happen if this bots fail, what if it sees an issue it wasn't trained to handle won't it result to losses.

Live agents for now are our better option until we have a perfect AI model that has been tested over the years and can at least handle 98% of gamblers complex complaints without error.