~snip~
Glad to see that you have come here to clarify the situation instead of keeping the users in the haze for a long time. However, it is a strange situation and we haven't seen anything like that before. The site is accessible when I'm logged off. The error message is only showing while I'm logged in.
It already happened between two and one weeks ago during short periods several times per day and the new thing after that fuss was that rolling at the expense of Reward Points got more expensive.
So, someone was and is working over the site and it would be no surprise to me if Support and Public Relations were not informed.
This is to suggest that today's post from Support is inacurate but they don't know that their information is incomplete.