Hi holydarkness,

Thanks for your interest in my situation. To clarify what happened on March 8th:

• March 7th: I received official confirmation from the Portuguese Gambling Regulation and Inspection Service (SRIJ) that Housebets is operating illegally in Portugal. (https://i.ibb.co/wFmVTC0f/image.png)
  
• March 8th: Immediately upon receiving the SRIJ's response, I contacted Housebets, as instructed by the SRIJ, demanding the cancellation of all my activity on their platform and a full refund of my deposits due to their illegal operation within Portugal. (https://i.ibb.co/pvp0WJ1d/image.png)
  

It's crucial to understand that Housebets' claim of not targeting Portuguese players is demonstrably false. Not only did I receive direct advertisements from them via HLTV.org while located in Portugal, but on February 28th, I explicitly contacted them to confirm if playing from Portugal was permitted, to which they replied affirmatively. They then later admitted their error and blocked my account. This admission isn't just a mistake; it's a clear acknowledgment of their deliberate engagement in illegal operations within Portugal, and a direct contradiction to their initial, incorrect instruction.

Furthermore, all my IP addresses, geolocation data, and registered name are consistently Portuguese. They were fully aware of my location from the outset. Their claim that they only became aware on March 8th is a blatant lie, as they were informed on February 28th. They did not close my account on February 28th, but continued to allow me to deposit and play, showing they were fully aware and complicit in this illegal activity.

I'm glad you're at least getting some feedback from them, as I've been left without any explanation – and btw, yesterday I managed to withdraw $10 from Housebets (still pending over 24h later), which proves once again that the account wasn't even at zero -> https://i.ibb.co/6JZRT74h/Screenshot-2025-03-22-213851.png. I just want my deposits refunded, please.
I'm also available to share any further details or evidence. Including my account details or even my email credentials if necessary.