It's automated. Read my previous posts. Almost everything is currently broken, including withdrawals, so I'm assuming there's some backend issue there right now.
Oh, they've got a "back-end" issue, all right: their coding is ass!
In all seriousness, though, this is going to end up being a pretty bad look for FBC whether or not they fix whatever broke during that downtime. If they don't fix it, that would be a new and frankly impressive level of negligence. If they DO fix it, it means that this whole time they could've fixed any of the smaller, easier-to-fix problems that people have been complaining about for ages and are actively choosing not to. Which one do you folks think is more likely?