You can check their telegram channel. They are very active in the platform. And all the questions asked in that place, they used to answer them and if it is individual account issue they would channel the user to another place to handle the problem and solve the case. I am not on Facebook so I don't know their strength there and also I am not on X.
And one thing in social media is that when the account is active and posting new thing and updating the profile in all time that people will follow up. But because of this thread forum, their telegram handle has about 543 members and 100+ always online.