What do you expect from a platform that is not actively answering any questions and not providing any support to its users? The website is actually dead from the bottom. Only the domain hosting is running. I don't think anyone operating the platform anymore. Everything is automatic and I guess the owners only check the wallets and cash their profits from time to time. They do not have any plan to fix the issues which their users have been reporting for years. Freebitco.in is already going down, and if it get totally shutdown, you will have to go down as well. So, don't expect much from them.