After my unfortunate experience with Stake.com, I began searching for a crypto casino where I would be allowed to play.
At that time, I was unaware that no crypto casino holds a valid license to operate in Switzerland.
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Link 1: (
https://backend.esbk.admin.ch/fileservice/sdweb-docs-prod-esbkadminch-files/files/2025/02/20/244394cd-2849-449e-9811-589798215744.pdf)
- Roobet added to the blocked websites from ESBK as of 29.11.2022
Link 2: (
https://blocklist.gespa.ch/gespa_blocklist_20250204.pdf)
- Roobet added to the blocked websites from GESPA as of 04.02.2025
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This lack of awareness led me to Roobet, a platform I found through forums and sites promoting them and as them being the direct concurrent of Stake.com, I was interested.
Their offerings and loyalty program seemed appealing, so I registered my first account, "edondoko".
Link 3: (
https://ibb.co/zTKbynFZ)
- Proof of Account Information “edondoko”
Initially, my experience was just like any other player’s—winning, losing, and getting drawn into the VIP and loyalty program discussions.
A fellow player in the chat speculated that verification of KYC 3 was a requirement for eligibility. Seeking clarity, I asked in Roobet’s Public chat whether players from Switzerland are allowed or if there are any players from Switzerland.
A moderator, @SofieDonut, reassured me that Switzerland was not listed in their Terms of Service (ToS) as a restricted jurisdiction so she said it should be allowed but I should ask support.
Support later confirmed the same. So I decided to send in my Swiss ID and a official Military Document from the Swiss government to provide verification for Level 3.
Well like half an hour later they accepted the documents and my account “edondoko” was fully verified except the proof of income part.
Feeling assured, I played for a while and pursued VIP access. Frustrated by the lack of response, I voiced my concerns in chat about how it’s possible people that wager and lose whole less than me are able to get benefits from loyalty/VIP while I can’t.
That’s when an affiliate from the streamer Rydurz reached out to me, presenting an enticing affiliate program under his referral code. Believing in its benefits, I created a second account, "dokoedon," using the exact same KYC Details.
Link 4 & 5:
(
https://ibb.co/RmQQVJF)
(
https://ibb.co/mVknkbcs)
- Proof of Account Information & KYC Details “dokoedon”
Roobet once again verified me without issue. The platform’s ToS were ambiguous, and both support and moderators as Rydurz his team reassured me that multiple accounts were permitted.
I wagered substantial amounts on both accounts, only receiving a $250 top-up from Rydurz as opposed to the 2 thousand I would have received under my old referrer. Eventually, I decided to return to my first account.
After a significant loss, I reached out to support to request if it’s possible to block the account from gambling by putting it in withdraw mode without a full ban. To my shock, Roobet permanently disabled my account, citing gambling problems.
While protecting problem gamblers is commendable, my request was for withdraw mode, not a total lockout or ban. Their decision is apparently not reversible so I lost out on all bonuses I had in that account -> approx. around 150$ including Vault, Weekly, Monthly and Rakeback.
So after this happened I just continued to play on the second account, being not understanded by Support, I didn’t want to ask the same on the second account just to get nuked again and loosing my Bonuses like Vault etc.
So after some while the gambling got out of hand obviously and this is where I got the extra tipout from the code I was on. While this did help me it was basically nothing in comparison to my losses and in comparison, what I would’ve gotten on the old account.
After discussing my situation with a friend, I was informed of a crucial legal oversight: According to Swiss gambling laws (Geldspielgesetz, see link above), it is illegal for foreign casinos to operate in Switzerland without a government license.
REMINDER: At this point is where I decided to create the Thread about Stake.com because up until this point I didn’t know I could actually legally enforce actions that either deem the money confiscated in a criminal lawsuit against them for not adhering to laws set by Switzerland or/and actually claim it by a civil lawsuit against them.
While Stake actually has KYC 2 Mandatory implanted as of IIRC January 2025 and can actually cite their ToS stating Switzerland is not permitted, Roobet is completely something else.
Despite Roobet’s repeated assurances that they were permitted to offer services, this was not the case as you probably know by now. At that moment, I realized that I had unknowingly played in a legally unauthorized environment AGAIN.
Even after my first account was banned, Roobet allowed me to continue gambling on my second account despite identical KYC details—a clear violation of responsible gaming practices.
My numerous attempts to resolve the issue with Roobet directly, as well as through Casinomeister, CasinoGuru, and AskGamblers, were met with silence or rejection.
To this day, Roobet has neither acknowledged nor updated their ToS to reflect Switzerland as a restricted country.
This raises serious concerns about their operations in other jurisdictions where they may also be misleading and basically scamming players by involving them in a illegal gambling offer.
Key Takeaways for Swiss Players:
1. Roobet knowingly operates in Switzerland despite the country’s strict licensing laws.
2. They allow players to register multiple accounts under the same KYC details, without enforcing bans across multiple accounts, bypassing responsible gambling protections.
3. Despite clear legal violations and multiple reminders by me, they refuse to update their ToS to reflect restricted territories.
For those considering playing at Roobet, I strongly urge you not to. My experience serves as a warning: Always do your due diligence before depositing funds, no matter how reassuring a platform’s representatives may seem.
The way they are working right now is HIGHLY dangerous. I mean there is no assurance that you can trust them. They basically lied me into playing there.
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I am sharing my story in the hope that it prevents others from falling into the same trap, getting heard and getting my losses back that were gained illegally by Roobet.
According to Swiss law, any money gained from a non-legally binding contract is illegal and is not truthfully theirs, which they are obligated to return.
I remind you, this is not like my Stake.com experience, in which they, as soon as they saw my Swiss ID, blocked my account and set it to withdrawal mode only.
They literally lured me into gambling on their platform knowing I had enough money to burn in a considerable amount of period and if I would’ve won big in terms of 100k plus they would’ve cited their ToS and locked me out of funds.
They lately closed my second account too for unknown reasons. Probably to secure themselves that they did comply with regulations which they obviously did not.
I hereby encourage any player that even thought about using this platform to play, to not do so.
Would you trust a casino which basically encourages self-excluded or restricted players to gamble and lose/win money to just cite their ToS when wanting a refund/confiscating the account because of the potential winnings I could’ve made.
Well I would not and that’s why I only play at casinos officially licensed by Swiss Government right now ,low and behold after playing for 1 month I’m already up 8K as of now with a deposit of around 1K in 200-300 increments.
I don’t wanna even comment on the Fairness side of the games they have since that is most definitely out of my reach and don’t have any proof whatsoever but I’m pretty sure they turn down RTP for profitable players.
I’m not the only one, open Roobet.com and read the chat for about 30 minutes, you’ll see even the higher players basically say the same.
My net losses on the first account should be around 30-40k based on my memory. The second account around 5-15k I don’t really know that. At the time of my “self-exclusion” I’ve still was able to play and lose at this casino which most definitely is a fuckup by their automated system.
I wonder how it’s possible for a casino which has million in bets and profit daily can’t make a automated system work by just scanning by names/addresses.
My account has literally almost the same name, you can’t tell me they fucked up because of human error or something.
Now for the guys who want to post its your fault blablabla, sure at some degree yes, just like in the Stake case yes. I accept that I was dumb enough to trust some random ass mod, support member who is probably a bot anyways to assure me they are allowed to offer services to me. Based on their response they can form a legal binding contract with me but this is not the case. From the Moment I registered, to the moment my second account got closed. ALL the money lost/gained is bound to be returned. They even say in their ToS that they would sue you if you misuse the System and I’m pretty sure if I won big, they would’ve closed my account based on this assumption even if the win was legit.
Roobet clearly violated Swiss Laws. Gambling Laws as also their Operating license rules, which by now every single soul in this forum knows Curacao is just a shady business.
I want my money back Roobet.
Here’s some more proof:
Chat with Roobet Support Nina:
https://ibb.co/Lh8p5BBdhttps://ibb.co/nNtMd8pfnew support mod joined after this:
https://ibb.co/8nXRz9pHhttps://ibb.co/Ps8DYmTchttps://ibb.co/4n8Bpg66I mean guys, come on. Just read this and tell me this is actually someone with atleast two functioning braincells as its obvious its either a bot or a real dude copying answers from a factsheet for employees somewhere. I just told them they are on a blocked list from GESPA and they tell me they must be compliant with law and regulations lmao
--Notice: this chat logs are from a friends account, ALSO with Swiss KYC details if that matters to anyone.
Roobet you fucked up big time, theres another thread already in which a user got a similar case but more focused on the self-exclusion part. Please chime in here and let me know what you think.
I offered them a 80% settlement on my net losses and even willing to sign a NDA but it didn’t even came so far to talk at anyone at Roobet as per their emails, they refer to their ToS or the last link you see above.
This just screams unprofessionalism on the highest kind of level.
Thanks for reading.