Is this a joke? What's stopping people from creating every ticket with this mark and how are you going to verify it? Every ticket should be equally important, regardless of the situation.
Emergency Requests
For critical situations involving imminent risk of death or serious physical harm to an individual, please follow these instructions.
To ensure immediate attention for truly time-sensitive emergencies, please clearly indicate “URGENT REQUEST» in the subject line of your email. This will help us prioritize your inquiry and respond as quickly as possible.
If you read all the absurdity written there, you can go crazy.
Do you guys get all this from Google?