Curious to know how many users who suddenly became inactive receive such bonus. Although this is not really a big deal for other active players but for sure somehow this is great promotion to be given to their inactive players which have decent amount spent on their casino.
Maybe they have only sent this to those inactive users who have played with deposits, and whose VIP rank is Silver at least. So, they are targeting those users who can potentially comeback with deposits at Shuffle. I had played with deposits again at Shuffle in the February month after receiving the similar bonus in January month. I became inactive again as I had lost my deposits. And they have sent me the similar bonus again in this month.
I cant withdraw from them still pending ı did kyc2
Most probably they are doing an investigation on your account if your withdrawal is still pending after completing the level 2 KYC verification successfully.