casinos just need to adopt a more flexible and transparent approach, making it clear what document requirements and other KYC procedures may be necessary for each stage or level of play or withdrawal.
Doesn't the problem come from the fact that most casinos aren't transparent or have a clause like "reserve the rights to demand new documents when necessary" without giving more details because they want to avoid some legal loopholes or something similar?
I swear I've read a complaint where someone has to resend their documents multiple times because the platform denies it, even though they're completely legal in their country. You can find so many complaints where CS takes weeks without giving any details in so many threads. I mean, if they can be transparent, I don't think such things will happen quite often in the first place. CMIIW.