Before I sent the last of the documents, I was informed that my funds had been confiscated due to having multiple accounts – supposedly several accounts linked to the same email address. This explanation is completely unreasonable, as creating multiple accounts with the same email is technically impossible. It seems like a weak excuse to simply steal the money. I’ve received no response for days regarding my request to have my deposit returned. So be careful with them.
99.99%of cases that involved multiple account violations usually doesn’t resolved here since it’s very hard to provide evidence to justify that have no other account than yours.
In able to provide your innocence, you need to allow the casino to share all their findings including your personal details that connected to other account.
I’m not sure if you will allow such personal info sharing that’s why this case is impossible to solve publicly. Seek help to casinoguru or AG.