They promised to try to respond within 20 days.
In any case, I would warn anyone to make a deposit in this casino for now. There are so many similar complaints that there are only two options. Scam or failure. For now, I want to believe that it is the second option (I anticipate answers in the style - Why would such large companies scam? I have been in gambling for a long time and believe me, even larger companies have scammed)
I know it's disturbing and unsettling, but you would have to await and see what their response is like within those 20 days. Once they see or discover that you are innocent, You will regain access to your account or have your withdrawals enable. Some members have successfully resolved such issues before, but of course it's a process. Until then, we can only speculate for now.