What happened to bc.game. After the change of CEO and the launch of bc 4.0 everything is getting worse day by day
It's still fine and kicking and look at the reviews there, if you'll read those disappointed ones, the issues are taken care of by the support and they're replying there. Not all but at least they're very active looking into the concerns and complaints there. I've read some that have left 1 star have violated TOS and have done something against to bc.game. But the rest, they're doing their best to address all the issues. No casino is perfect but we can see that they're doing all they can to respond and provide an excellent service.
What always happens is that the user has a problem, complains until they are heard, and when they are heard, they sometimes don't come back to give new feedback, whether it's good or not. So that's what I believe happened in these cases. Many are resolved and the user doesn't come back to report it, and the bad review stays there giving that impression.