Quote from: dypper on March 29, 2025, 06:51:23 PM

I respectfully disagree with your assessment. If needed I can share my account credentials or I will be uploading a video to my account later today demonstrating the issue (if you can't get it from screenshots - not joke/kidding neither insulting). As you may recall, I previously sent a video to GoT a few days ago.

Specifically, I attempted to withdraw approximately $26, but the system only allowed a maximum withdrawal of $10, which is still currently pending. Therefore, my account balance was not $0, but at least $10, before any bonuses.
Regarding the sports betting history, I am unable to access it. The page prompts me to log in, preventing me from viewing any historical data [attachment aswell].

Concerning the chat history, I unfortunately cleared my cookies due to the chat block, as it was the only means of communication I had with Housebets [attachment aswell].

Could you please clarify where I can find section 2.1.1 [attachment aswell]?

As previously stated, I requested evidences, but my requests were disregarded, as have been my other inquiries. I would like to have betting history and full chat history.

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I've just sent another email requesting my chat and transaction history. However, I want to emphasize that I made the same request 20 days ago, and I'm still awaiting a response.
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I'm finding it difficult to get a direct response from the casino. Is it typical for them to ignore player communication? I haven't received any contact from them except through you. Could we discuss whether we've explored all negotiation options? Thanks again, @holydarkness.

Uhh... my apology, but which part is my assessment? The one that you disagree? The bonus part? Then you misunderstood me. That is not my assessment, that is a statement, an explanation from their representative who is in contact with me. Not me guessing.

About 2.1.1., it's here: https://www.housebets.com/help/CasinoTermsConditions