When a new casino in the market prioritizes interaction with their customers to get their feedback on a daily basis and also quickly answer any questions they have as well and accommodate suggestions, it will only be a matter of time before the casino will start to reap the benefits of that interaction and the close community with its customers in terms of growth.
Interacting with customers (especially on this forum) is key to success, and even well-established casinos must engage in it, not just new ones.
Forum members will post their honest feedback about the casino and make suggestions regarding improvements and new features they want to see implemented.
This is beneficial for the casino as it helps them get a better idea of what their customers want.
By implementing improvements based on members' suggestions, the casino will ensure that they will have loyal customers, as they won't need to search for those features elsewhere.