What do you expect when you are gambling on casinos that have zero presence here in this forum, most of those casinos deny gamblers the ability to change their details even when they have proven themselves, such casinos are doing that deliberately and most of them have records of scam accusations against them, so for sure you should be able to tell whether or not you have any chance to withdraw your money from that site or you wait endlessly for the response, your mistake is that you selected a wrong region while registering on that casino.