Okay, so based on both of you agreeing that I’m in the wrong and the casino is completely right, does that mean they should never have blocked my accounts? Am I understanding that correctly? Because from their perspective, they claim they’re allowed to offer services in Switzerland (what a joke, lol), so by that logic, shouldn’t I still have access to both of my accounts? Yet, they closed them. So what now?

Why did they close my first account when I never requested a self-exclusion?
I specifically asked if it was possible to block deposits and gambling on my account—without a self-exclusion—just making it withdraw-only. Not the same thing.

Why did they close my second account?
To this day, they haven’t provided a reason for the closure—and they probably never will. Why? Because according to ToS 6.4, they can close any account at their sole discretion.

So, even ignoring the whole licensing issue and the fact that I, as a Swiss player, technically wasn’t even supposed to be playing there—is this fair from the casino’s side?

While you say I have nothing to “collect” from Roobet, that’s just not true. The Vault, Weekly, and Monthly rewards on my first account alone would have totaled around $200 due to my losses. On my second account, it would’ve been around $20–50 in rewards. You might think it’s ridiculous to ask for that, but at the end of the day, it’s still money the casino just took from me.

I never asked for a self-exclusion or a full account ban—I even explicitly told them not to if it wasn’t possible. That’s exactly why I want a real Roobet representative to actually review the chat logs and tell me something different—or at the very least, explain on what basis my accounts were blocked.

Whether or not they fulfill my demands, this case still has far too many unanswered questions—and I fully intend to get them answered.