Ok I apologize for that. About the "assessment" I was refering to the points you had wrong perspective (about balance, betting history etc). My bad and I'm sorry again.
I contend that Housebets's actions directly violate Curaçao Gaming Control Board (GCB) regulations and principles of fair play. My arguments are as follows:
- Unequivocal Licensee Responsibility: The GCB regulations place the sole responsibility for the conduct of sports betting operations on the licensee. "3. Operation of the sports betting activities" explicitly states: "The licensee is at all times solely responsible for the fulfillment of all obligations, be it financial or other, resulting from or regarding the sports betting activities at the casino operating under his license...". Housebets cannot deflect responsibility for ensuring the legality of their operations onto the player.
- Illegality of Transactions: If my participation was illegal due to my location, Housebets acted improperly by accepting my deposits. This contravenes responsible gaming conduct and potentially violates GCB regulations. The acceptance of funds, in this case, should be deemed the sole responsibility of the casino, as stated in the regulations.
- Unjust Enrichment: Housebets has been unjustly enriched by retaining funds they should not have accepted. I am entitled to a full refund of these deposits under the principle of unjust enrichment.
- Contradictory and Misleading Conduct: Housebets's acceptance of my deposits and allowing me to play, with full knowledge of my location since February 28th, demonstrates a disregard for responsible gaming principles and constitutes misleading conduct. While term 2.1.1 places an obligation on the player to ensure they are legally allowed to play, it does not absolve Housebets of their responsibility to act responsibly and ensure they are not facilitating illegal activity.
- GCB's Expectation of Fair Play: While not explicitly defined, the GCB's emphasis on licensee responsibility and the "Guideline Responsible Gaming" implies an expectation of fair and responsible conduct. Actions that go against this guideline, such as Housebets's, may be seen as non-compliant, and the "Non compliance with these guidelines may be subject to disciplinary action by the Gaming Control Board.".
To compound the issue, Housebets is completely ignoring my attempts to resolve this. This lack of direct communication from the casino is unacceptable.
Holydarkness, I'm extremely frustrated with Housebets's complete lack of communication. I need to know what I can do to force them to take this seriously. What are my options for filing a formal complaint or taking legal action? Their continued silence is unacceptable, and since they ignore all my emails (I don't understand why), you are currently my only source of information. Please provide a detailed overview of my next steps. Thanks
I might be wrong, but the "guideline responsible gaming" is most likely about "Responsible Gaming Act", of which actually about gambling for fun and not to get too involved, know the limits and [from the casino side] jump to intervene upon sign of problematic gambling. The "responsible" here does not talking about responsible like in duty and rights and obligation, it's like... "drink responsibly", if you ever heard that writing [usually Mr. Walker is nearby that sign] in places that serves alcohol.
And no, I can't provide a detailed overview of your next step. Formal complaint and legal action is not my forte [in a manner of speaking]. I focus on deescalation of matters, not dragging people to court.
About court, though, I think I should inform you that as part of their final words that refuse any further step to meet you in the middle, they also tell me that they're going to file a legal action against you. Just so you know.